Meals on Wheels COVID-19 Operations

As Texas continues to open, we must all do our part to slow the spread of COVID-19. Meals on Wheels San Antonio IS an essential service to the 5,000 homebound senior clients we serve every year and with your help, we are doing everything we can to safely provide nutrition to our at-risk senior neighbors.

To give help

We continue to utilize both staff and volunteer delivery drivers an during this time of uncertainty is greatly appreciated! At this moment Meals on Wheels is extending an invitation to the community to come out and volunteer. If you are interested in meal delivery, please contact Vivian Melendez for more details. There are also opportunities forremote ways to volunteer form the safety and comfort of your home. Visit our Friendly Visitor Volunteer page to learn more.

We incorporate CDC practices of physical distancing into everything we are doing, including meal pick-up and delivery. All volunteers are asked to use CDC practices of physical distancing as they deliver meals in order to keep clients safe. Volunteers will come through a drive-thru pick-up line, be temperature checked, and provided with a mask and sanitizer as needed. Anyone with a temperature reading of 99.5 or higher will be unable to deliver. 

Meals are delivered Monday–Thursday. 

  1. Monday and Wednesday from 10:30AM - 11:15AM at Heroes Stadium at 4799 Thousand Oaks, San Antonio, TX 78233

  2. Tuesday and Thursday from 10AM - 11AM at Meals on Wheels San Antonio Headquarters at 4306 Northwest Loop 410, San Antonio, TX 78229 

If you need to cancel a shift, please contact the Community Engagement Office at  210.735.5115 as soon as possible.

Meals will not be delivered on Fridays as we work to minimize interactions for everyone's safety. 

We know many volunteers would like to be able to choose their own delivery region. For this reason, we are super excited to introduce our new Volunteer Portal. The Volunteer Portal will give you more control over the routes you would like to deliver, while also providing you with an opportunity to keep your contact information up-to-date so you can continue to receive important updates and information regarding your route and delivery. 

If you are interested in volunteering during this time please contact Vivian Melendez via email or call 210.735.5115.

You are amazing and we can’t begin to thank you for everything you are doing! We appreciate your understanding and patience as we work to safeguard your health and the health of all of our clients, volunteers, and staff.

If you aren't able to volunteer your help is still needed to make sure our community's older and disabled neighbors receive more than a meal. Just $25 can provide a client a week’s worth of meals and help purchase additional food and fulfill emergency food box needs.

If you would like to donate to make sure your neighbors continue to receive food, you can do so here. You can also donate via Venmo or Cash App- our user name for both platforms is mowsatx. 

To get help

In-home assessments have been suspended, but our Client Services team continues to respond to new inquiries for service and conduct over-the-phone assessments using our standard eligibility criteria. For more information about qualifying for meal delivery click here to visit our "Get Meals" information page.

Client referrals from doctors, health representatives, community service agencies, and other public health agencies are encouraged. Relatives, friends, or caring individuals can also make a referral. Referrals can be made via our Online Referral Form or by calling 866.80.MOWSA (866.806.6972)

 

Safety Measures

As a reminder, we follow health officials recommended steps to protect against coronavirus similarly to how we prevent the spread of other illnesses at Meals on Wheels. Staff, volunteers, visitors and anyone who works with or near our food supplies are trained in frequent hand-washing, covering coughs and sneezes, cleaning and disinfecting areas frequently and staying home when ill. We also utilize Lysol to sanitize all surfaces and keep our meals safe.

Grace Place Alzheimer's Activity Centers' Closures

We appreciate your support as we work through to the COVID-19 public health emergency and the continued closure of our Grace Place Alzheimer’s Activity Centers.

With vaccines readily available, many are asking when Grace Place will re-open?

We are looking forward to re-opening Grace Place. We are working on finding new homes for Grace Place to ensure we are serving the entire community’s need. Grace Place will not open for regular daily attendance until we feel confident the community we serve will be safe for daily in-person gatherings resembling pre-pandemic conditions.

Please know that an at-home Grace Place service is in development to include assessments, activities, and caregiver support, provided by trained and qualified Grace Place staff.

In the meantime, we will continue to:

  • Host a monthly support group  
  • Virtually meet weekly for Grace Notes, our choir for those living with Alzheimer’s and dementia and their care givers
  • Provide and enhance caregiver resources and support through partnerships with the Alzheimer’s Association, UT Health, and others
  • Regularly distribute activity packets for at-home activities for caregivers and their loved ones
  • Identify and develop ways to serve the community until we find new homes for Grace Place

If you have specific questions about anything related to Grace Place service please do not hesitate to reach out to Christina Avena, Grace Place Director, by email or phone: 210.735.5115 x1002. 

Thank you for trusting the care of your loved ones with Grace Place.

Stay up to date

To be aware of the latest news for Meals on Wheels San Antonio please join our email newsletter list by clicking the below sign up button. 

You can also follow us on social media for updates.

 

The New Normal

 

Many of you who volunteer have told us you miss clients and we know our clients miss seeing you. Maybe you've been wondering when are things going to go back to normal. We can't answer that question for everyone, but we wanted to let you know our team is working on a plan to get back to delivering more than a meal 5 days a week again. 

Although we want things to feel as normal as possible, they might look a little different too. Because of the population we serve and out of an abundance of caution for our staff and volunteers we are approaching this with caution.

While things are starting to feel normal with more and more places opening back up, we are aware that it isn't how it was before and want to make sure we do what's safest for everyone.

Please feel free to contact our Community Engagement Director, Kristin Rivera, if you'd like to speak to her about our plans. She can be reached by email, or you can call 210.735.5115.


New illnesses can cause concern for those we serve. We can help our clients and our greater community by using daily hygiene actions that protect people from respiratory viruses in general. You can learn more about these habits and get updated information on the coronavirus at https://www.sanantonio.gov/Health/News/alerts/coronavirus.

Backgrounder